We hope you’re delighted with your purchase! However, if you need to return an item, we’re here to help.
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Return Period: We accept returns of unused, undamaged items within 21 days of the purchase date. Items must be in their original packaging and in resalable condition.
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Return Shipping: Customers are responsible for return shipping costs. Please choose a reliable shipping service with tracking to ensure the item reaches us safely. We are not responsible for lost, damaged or undelivered returns.
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Refund Process: Once we receive and inspect your returned item, we’ll process your refund to the original payment method within 7 business days. Shipping fees are non-refundable.
Please contact us first and tell us that you wish to return an item. Please include your name, address and a daytime telephone number (and, if you are returning a gift, please remember to include the buyer's order number, name and address). All returned goods should be sent to:
Smokai Returns:
P.O. Box 44403
Pt Chevalier
Auckland 1246
NEW ZEALAND