Questions? Look here.

Below you will find answers to the most common questions we receive from our awesome community, plus important information on the use of Smokai Smoke Generators. We have carefully curated the information on this page to allow you to make the most of your Smokai Products. Can't find your answer? Send us an email to

My Shipping, Tracking & Order StatusMy Smoke GeneratorWoodchip & PelletsGeneral & Shopping

My Shipping, Tracking & Order Status:

My Smoke Generator:

Woodchip & Pellets:

General & Shopping: