Naturally, we want you to be happy with every purchase made from Smokai. If, for whatever reason, you are not absolutely wrapped / delighted / thrilled, you can return your purchase for a full refund - or exchange it for something else within 21 days of your original purchase. Any unused item can be returned within 21 days of your original purchase for any reason for a refund of purchase price - we do not refund shipping or pay for return shipping for an item that you no longer want.  If we have made a shipping mistake we will happily sort this out at no expense to you.

Please contact us first and tell us that you wish to return an item.

You are responsible for the shipping charges and preventing the product from being damaged in transit - sorry, we cannot accept used or damaged items - and wrap carefully so as to avoid damage during transit.

Please be sure to include your name, address and a daytime telephone number (and, if you are returning a gift, please remember to include the buyer's name and address). All returned goods should be sent to:

Smokai Returns:
P.O. Box 44403 
Pt Chevalier 
Auckland 1246
NEW ZEALAND

All returns or exchanges must be returned within 21 days of original purchase.