WORLDWIDE SHIPPING

We provide real time tracking for all orders.

      DELIVERY CHARGES, PRODUCT AVAILABILITY AND DELIVERY TARGETS

       

      LOCATION CARRIER PRODUCTS AVAILABLE DELIVERY CHARGE TARGET
      New Zealand ALL FREE for orders over NZ$50 or Flat rate NZ$6.50 1-4 days
      Australia Smoke Generators FREE for orders over NZ$150 or Flat rate NZ$20 2-3 days 
      United States & Canada  Smoke Generators FREE for orders over NZ$250 or Flat rate NZ$30 2-4 days
      UK & Europe Smoke Generators Flat rate NZ$50 2-5 days
      Rest of World Smoke Generators Flat rate NZ$65 2-5 days


       

      NEXT WORKING DAY DESPATCH

      We do our best to despatch your order as soon as we can.  We know you don’t want to wait too long for your Smokai product.  

      • If your item is in stock, we will despatch it before 3pm NZST the next business day.  
      • If we anticipate a delay in the despatch or delivery of your order for whatever reason, we will contact you.
       

      REAL TIME TRACKING OF ALL ORDERS

      • You will receive an email from us once you order has been placed through the website.
      • You will receive a further email with a link to live tracking, irrespective of your location, once your order is despatched.
      • You can track your item using the number provided by visiting the Courier Post website for New Zealand orders or the DHL website for International Orders.
       

      CARRIERS 

      We have selected carriers that we believe can offer you the most effective and efficient method of freight: 

      • Courier Post for all domestic orders (New Zealand).
      • DHL for shipments to international destinations.
       

      INTERNATIONAL ORDERS

      We ship our Smoke Generators all around the world.  Unfortunately we don’t ship any of our Smoking Wood products internationally because in most countries, wooden products require fumigation by border authorities.  Of course, you can purchase alternative Smoking Woods in your own country to use in your awesome Smokai Smoke Generator.


      DELAYS IN TRANSIT

      Every now and then, an order is delayed in transit. When that occurs, we are not always the first to know, but rest assured that once we become aware of the delay, we will do whatever we can to get things moving.

       

      CLEARANCE DELAYS

      Delays due to official procedures are rare, but if they do occur, please understand that these are out of our control.  In many countries, duty will not be payable on Smoke Generators.  In the event that duty is payable on your order, then unfortunately it is payable by you, the importer and is not payable by Smokai.

       

      PRICING 

      The actual prices and shipping charges payable at check-out will vary according to shipping address that you select during the check-out process.

      New Zealand

      Deliveries within New Zealand are not subject to any additional customs charges or duties.

      Australia

      The Australian Government Customs and Border Protection Service website states: "If your goods have a declared or assessed value of A$1,000 or less, the goods may be imported free of duty, taxes and Customs and Border Protection charges."

      Rest of the World

      If your order is to be delivered outside New Zealand or Australia it MAY attract import duty and local sales taxes that must be paid upon receipt of the shipment. These rules vary by country and region and are determined by local governmental agencies and not by us.

       

      Should you require any further information please do not hesitate to contact us.