Shipping Times
Our shipping time frames depend on where you are located. All orders are processed within 1-2 business days. If you place an order on Friday it will be processed the following Monday or Tuesday.
We strongly recommend that you enter a reliable delivery address, Smokai is not responsible for lost/stolen orders.
After your order is dispatched, you will receive shipping details, including tracking, via email.
We choose courier companies that, from our experience, provide the quickest and very best delivery experience. These aren’t just words. Read our reviews and you’ll see that our shipping times are world-class.
Please note that these shipping times are based on the average delivery times we are currently seeing and are not guaranteed. Often shipping times are often quicker than indicated below.
NEW ZEALAND:
North Island 2-3 days
South Island 2-4 days
Please add an additional 1-2 days for New Zealand rural deliveries.
INTERNATIONAL:
Australia: DHL Express 2-5 days
Please add an additional 2-4 days for rural deliveries.
USA & CANADA:
DHL Express 3-6 days
Please add an additional 2-4 days for Alaska deliveries.
EUROPE & UNITED KINGDOM:
DHL Express 3-6 days
Please add an additional 2-4 days for rural deliveries.
OTHER COUNTRIES:
DHL Express 3-7 days
Please add an additional 2-6 days for rural deliveries.
Delays in Transit
Occasionally, orders may experience delays during transit. We will not always be the first to be aware of these delays. If your transit is taking longer than indicated in the tracking information, please contact the carriers local office who will be able to assist you directly. This is the quickest method to address and solve a potential issue with delivery. However, if an issue persists, please inform us and we will take action to expedite the process.
International Shipping
USA customers will not be charged duties or customs by their authorities unless their order totals over $800 USD.
Australian customers will not be charged duties or customs by their authorities unless their order totals over $1,000 AUD.
For all other international destinations, your package may or may not be subject to import taxes, customs duties, and/or fees imposed by your destination country. If you are unsure about your country’s customs policies, please contact your local customs office.
Smokai ships your package DDU, “duties and taxes unpaid”, does not collect the VAT, duties, and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered by you in order for your package to clear customs. DHL will contact you on behalf of the customs authority in your country if import duty and/or taxes are due. DHL, like any other agent, may charge a nominal administration fee for this service.
Shipping Partners
To ensure efficient and reliable delivery, we work with the following carriers:
DHL for all international destinations.
NZ Post for all domestic (New Zealand) orders.