WORLDCLASS SHIPPING

We provide real time tracking for all orders.

You will receive an email from us once you order has been placed through the website.

You will receive a further email with a link to live tracking, irrespective of your location, once your order is despatched.

You can track your item using the number provided.

If we receive your order before 2pm (NZST) during weekdays, we aim to despatch your order the same day.  We know you don’t want to wait too long to receive your awesome Smokai product, so our aim is to dispatch it as quickly as possible which is timed to the last daily collection by our international and national couriers.  If we anticipate a delay in the despatch or delivery of your order for whatever reason, we will contact you.

We ship to countries around the world every weekday via DHL Express.

NEW ZEALAND: We deliver locally via NZ Post Courier (Courierpost)

FREE for orders over $250

For orders that are below $250, we charge a flat rate of $10 NZD.

INTERNATIONAL: We offer FREE DHL EXPRESS shipping based on these order minimums.

Australia: FREE for orders over $250 NZD

USA & Canada:FREE for orders over $250 NZD

Europe: Free for orders over $250 NZD

For orders that are below or outside of our free express shipping thresholds the following rates apply:

Australia:DHL Express $20

NZD

USA & Canada: DHL Express $35 NZD

Europe: DHL Express $50 NZD 

Other International destinations: ships with DHL Express $125 NZD for orders under $350 NZD and $250 for orders $350 or over NZD

We back ourselves and most importantly our customers by holding all items in stock, ready for dispatch.  Given this, the time your package takes to arrive is dependent on our selected couriers.  This is why we choose courier companies that, from our experience, provide the quickest and very best delivery experience.  These aren’t just words.  Read our reviews and you’ll see that our shipping times are world class.

Please note that these shipping times are based on average delivery times we are currently seeing and are not guaranteed.  Often shipping times are quicker than indicated below.

New Zealand

North Island 1-2 days
South Island 3-4 days
Please add an additional 1-2 days for New Zealand rural deliveries.

Australia

DHL Express 2-5 days

USA & Canada

DHL Express 3-6 days

Europe & United Kingdom

DHL Express 3-6 days

Other Countries

DHL Express 3-7 days

This does not apply to New Zealand customers.

USA customers will not be charged duties or customs by their authorities unless their order totals over $800 USD.

Australian customers will not be charged duties or customs by their authorities unless their order totals over $1,000 AUD.

For all other international destinations, your package may or may not be subject to import taxes, customs duties, and/or fees imposed by the destination country.  If you are unsure about your country’s custom policies, please contact your local customs office.

Smokai ships your package DDU, “duties and taxes unpaid”, does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be.  If you do incur these additional charges, they must be rendered in order for your package to clear customs.

If your international order has not been received within 10 business days, please consult with your local DHL office as this is the fasted way to expedite your delivery.